FAQ

1.When did you start the business?

We started pet products business in 2010.

2.Are you manufactory manufacturing your products?

Yes. All items on our website are designed and manufactured by berupet

3.What kind of payments methods do you accept?

T/T,30percent deposit, and balance is after the order is finished. Also we accept the PAYPAL, LC at sight.

4.What’s the MOQ and the price?

Small quantity is possible for we are direct factory.
The price depends on the material, size, craft, and quantity. The price will be cheaper if you need more. Feel free to contact us if you want to buy.

5.Where are you located?

Our company located in Zhejiang, China.

6.Where are you shipping from?

Most of all items are shipped directly to you from our plant in China.

7. How about the shipping cost?

If your goods is not large, we can send goods to you via counier, such as FEDEX, DHL,we cooperated with them for long time, so we have good price.If your goods is large, we will send to you via sea, we can quote the price to you, then you can choose whether use our forwarder or yours.

8. Can the logo or company name to be printed on the products or package?

Sure.Your logo or company name can be printed on your products as your request, even it’s pattern, words, website, etc.

9.How long and how to get sample from us ?

1) If you need some sample to text, we can send you some stock samples for check. But the shipping cost on your account.
2) If you need to custom sample as per your request, please provide us PDF or AI for Making.You should pay for the transportation freight of samples and sample cost(while the sample cost can be refundable if order is confirmed)
3) Lead time for making sample:7-14 days
4) The transportation freight of samples: the freight depends on the weight and packing size and your area.